FAQ

 

1. What is the delivery time for my order?


The delivery time is usually 2 – 5 business days, depending on the product.
Specific orders with a longer delivery time are described on our delivery & orders page.

2. What is eco-shipping?

Eco-shipping means there is no extra storage or stopover. 
Advantages:

  • Less CO₂ emissions
  • Faster delivery
  • Less packaging material
  • Better price for the customer

3. What are the shipping costs?

Within the Netherlands and Belgium, we charge low shipping costs or, for orders over €100, shipping is free. The exact costs will always be visible at checkout.

4. Can I return my order?

Yes, you can return your order within 14 days.
The product must be unused and in its original packaging.

5. How do I register a return?

Send an email to info@daza-living.nl with:

  • Your order number
  • The product you wish to return
  • Reason for return (not mandatory)

or visit our returns page where you can download the form to request your return.

6. How can I track my order?

After dispatch, you will automatically receive a track & trace code via email.

7. What if my product is delivered damaged?

Within 48 hours, send photos of the damage + your order number to info@daza-living.nl.
We will arrange a solution as soon as possible: replacement or refund.

8. Which payment methods do you offer?

You can pay securely with, among others:

  • iDEAL
  • Bancontact
  • Credit card
  • Klarna Pay Later
  • PayPal

9. Do I get a warranty on my products?

Yes, all our products come with a standard manufacturer's warranty (usually 1 to 2 years).

10. Where can I go for questions about my order?

Our customer service team is happy to help!
Email us at info@daza-living.nl and you will usually receive a response within 24 hours.