FAQ

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FAQ – Daza-Living

1. What is the delivery time of my order?

We work with eco-shipping , which means that your order is shipped directly from the supplier to your address.
This means that the delivery time is usually 2 – 5 working days , depending on the product.
Specific orders with a longer delivery time are described on our delivery & orders page.

2. What is eco-shipping?

Eco-shipping means there's no extra storage or layover . The products go directly from supplier to customer.
Advantages:

  • Lower CO₂ emissions
  • Faster delivery
  • Less packaging material
  • Better price for the customer

3. What are the shipping costs?

Within the Netherlands and Belgium, we charge low shipping costs , or for orders over €100, shipping is free. The exact costs are always visible at checkout.

4. Can I return my order?

Yes, you can return your order within 14 days .
The product must be unused and in original packaging.

5. How do I report a return?

Send an email to info@daza-living.nl with:

  • Your order number
  • The product you want to return
  • Reason for return (not mandatory)

or visit our returns page where you can download the form to request your return.

6. How can I track my order?

After shipping you will automatically receive a track & trace code by email.

7. What if my product is delivered damaged?

Please send photos of the damage and your order number to info@daza-living.nl within 48 hours .
We will provide a solution as quickly as possible: replacement or refund.

8. What payment methods do you offer?

You can pay safely with:

  • iDEAL
  • Bancontact
  • Credit card
  • Klarna Pay Later
  • PayPal

9. Do I get a warranty on my products?

Yes, all our products come with a standard manufacturer's warranty (usually 1 to 2 years).

10. Where can I go if I have questions about my order?

Our customer service team is happy to help you!
Email us at info@daza-living.nl and you will usually receive a response within 24 hours .